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When it comes to software, restaurants have many needs that are unique to the food service industry. For example, a restaurant may need software to manage. However, one key technology tool restaurants need is common to many types of retailers: the point of sale (POS) system. The challenge for buyers looking for restaurant point of sale (POS) systems is that, although retail POS solutions abound, the majority available lack restaurant-specific features, such as tip tracking, order entry and recipe costing. To find a system with traditional POS functionality along with features to satisfy restaurant operation requirements, buyers usually turn to large retail suite vendors.

We developed this buyer’s guide to help restaurant owners understand the market and begin their search to find the right POS systems for restaurants. Here's what we'll cover: What Is Restaurant Point of Sale Software? Systems exist for both large- and small-scale establishments to support some to all restaurant requirements, including: • Inventory • Point of sale • Accounts payable • Reservations General ledger, accounts payable and accounts receivable are typical features of POS systems. Historically, customer relationship management (CRM) has played a small role in restaurant software, but social media is driving change and innovation in this area. Inventory is perishable and in many cases replenished daily or even more often. Therefore, inventory management is a common requirement for buyers. Hazard analysis and critical control point (HACCP) management compliance are also important for regulatory and insurance purposes.

Restaurant POS systems should also be able to adjust to different menus and prices for different times of day, and many systems have reservation functionality that integrates with Web-based reservation services like OpenTable. Bars can often use the same systems as restaurants, but some owners may elect to use more specialized. Ordering screen in Common Features of Restaurant Point of Sale Systems In evaluating software, restauranteurs should evaluate the following functions to meet their unique requirements: Tip tracking and time clock IRS regulations for tips are strict.

The restaurant system needs to properly track, estimate and report tips for the IRS as well as state and local authorities if appropriate. The system must also track hours worked by the staff, track breaks and track compliance for juvenile workers.

Order entry For servers, the view of the restaurant system is the order entry and check handling system. With a handheld device or a kiosk station, the order must be quickly and correctly entered. The order entry system must also handle special orders.

Kitchen printing Once an order is entered, it must be printed or displayed in the kitchen. The system should split the order by kitchen station if appropriate. At the same time, the system will adjust inventory. Advanced systems will sequence the dishes so a table’s order is completed at the same time. Check handling Checks should be generated by the ordering system. The check system should also suggest tip amounts. Quick service and fast food restaurants will have order entry and check handling integrated at the counter, table service will separate check printing and payment from order entry.